Thank you for choosing The Family Store

By entering into any sales agreement or purchasing communication with us, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.

These Terms and Conditions will apply to the purchase of the goods detailed in your order (Goods) by the buyer (you) from The Family Store

These Terms and Conditions will be deemed to have been accepted by you when you place an order and/or discuss a business arrangement and will constitute the entire agreement between us and you.

These Terms and Conditions and the order (together, the Contract) apply to the purchase and sale of any Goods between us and you, to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

You may contact us at any time in relation to any aspect of your transaction or for any relevant information concerning our products.
Product prices are inclusive of sales tax & VAT but exclusive of shipping charges.

Our products may go out of stock or be unavailable. We reserve the right to withdraw or suspend from sale any products, either temporarily or permanently, at any time without notice to you. If products go out of stock or are otherwise unavailable after payment has been debited from your account, we will promptly notify you by email and either give you the option to wait until the product comes back into stock if it is going to be restocked, the option of a credit toward another purchase or to cancel the item from your order and refund your account in full for that item.

The description of the Goods is set out in our sales documentation. In accepting the order you acknowledge that you have not relied upon any statement, promise or other representations about the Goods by us. Descriptions of the Goods set out in our documentation are intended as a guide for use.

We can make any changes to the specification of the Goods which are required to conform to any applicable safety or other statutory or regulatory requirements.

If the cost of the Goods to us increases due to any factor beyond our control including, but not limited to, material costs, labour costs, alteration of exchange rates or duties, or changes to deliver rates, we can increase at our own liberty and will advise of the increase if applicable.

Placing Orders

After completing the required information fields and placing an order via our website or phone/email, we will acknowledge your order or indicate if it is unable to be accepted (e.g. the item is out of stock or we cannot obtain authorization for your payment). Our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. If you wish to cancel your order after it has been dispatched you will need to follow the Returns Policy

Information and use of any materials containing intellectual property will remain confidential between The Family Store and the Stockist. It is not permitted to disclose ingredients to competitors of The Family Store nor share Technical sheets, Training manuals or any other materials which are provided for the sole purpose of the Stockist to better understand the products. Should the Intellectual Property of The Family Store be inappropriately disclosed, then we have the right to terminate the Contract and cease supply.

Returns Policy
Please ensure that the goods you are returning are in their original packaging, and are then wrapped securely, and for your protection we recommend that you use a tracked delivery service.

The cost of returning product to us is the purchaser’s. However, should you choose to exchange your product we will re-ship at our cost.(please see the criteria acceptable for returns

Details of the goods as described on our website and set out in our sales documentation are subject to alteration without notice and are not a contractual offer to sell the Goods which is capable of acceptance.

Either of us can cancel the order for any reason prior to your order being dispatched

We will deliver the goods to you as quickly as possible. We do not accept any responsibility for untoward delays caused by any third party, or by a delay due to any item being temporarily out of stock.

We will arrange for the delivery of the Goods to the address specified in the order, or send your order to another location we agree in writing.

Subject to the specific terms of any special delivery service, delivery can take place at any time of the day and must be accepted at any time between 8am and 5pm.

Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We will not be liable for any delay in delivery of the Goods that is caused by a circumstance beyond our control or your failure to provide us with adequate delivery instruction or any other instructions that are relevant to the supply of the Goods.

Inspection and Acceptance of Goods
We will presume that you have inspected and accepted the goods on receipt unless you notify us otherwise and in accordance with the procedures described in our Returns Policy. If you find that the goods received do not match the order confirmation advice, please contact us immediately at

You must inspect the Goods on delivery or collection.

If you identify any damages or shortages, you must inform us in writing within 48hours of delivery, providing details.

Other than by agreement, we will only accept returned Goods if we are satisfied that those Goods are defective and if required, have carried out an inspection.

Subject to your compliance with the clause and/or our agreement, you may return the Goods and we will, as appropriate, repair, or replace, or refund the Goods or part of them.

We will be under no liability or further obligation in relation to the Goods if:

If you fail to provide notice as set above; and/or

  • You make any further use of such products after giving notice under the clause above relating to damages and shortages; and/or
  • The defect arises because you did not follow our oral or written instructions about the storage, commissioning, use and maintenance of the products, and/or
  • The defect arises from misuse or alteration of the Goods, negligence, willful damage or any other act by you, your employees or agents or any third parties.

You bear the risk and cost of returning the Goods.

Acceptance of the Goods will be deemed to be upon inspection of them by you and in any event within 48hours after delivery.

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

The Service and its original content, features and functionality are and will remain the exclusive property of The Family Store and its licensors.

Our Service may contain links to third-party web sites or services that are not owned or controlled by The Family Store.

The Family Store has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that The Family Store shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability

These Terms shall be governed and construed in accordance with the laws of Nigeria without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Services

Contact us
If you have any questions about these Terms, please contact us.